This Privacy Policy explains what amg98 records about you when you use amg98.lat, the amg98 mobile app and our live chat, why we hold it, and the choices you have. It works alongside our Terms & Conditions and the bonus rules published on each offer page.
What we hold about your amg98 account
Opening an amg98 account means giving us enough detail to identify you. We ask for your full name as it appears on your ID, your national ID card or passport number, date of birth, mobile number, home address and a password. Malaysian gambling rules require that we know who is playing before real money moves, so none of this is optional.
Beyond sign-up, the amg98 system records how you use the site: login times, device type, browser, IP address, pages opened and the games you launch. Payment records come from our wallet partners, and support conversations are stored as written text so a case can be picked up later by a different agent.
The table below groups the four record types we keep and the reason each one exists.
| Record | What it includes | Why amg98 holds it |
|---|---|---|
| Account details | Name, ID number, date of birth, mobile, address | Identity checks and age verification |
| Payment records | Deposits, withdrawals, eWallet references | Matching money in and out, dispute handling |
| Play activity | Games opened, stakes, session length | Bonus eligibility and safer play reviews |
| Verification files | ID card, passport or licence images | Required before your first withdrawal |
How your details are used during play
Every deposit on amg98 is matched against the account it came from, so a top-up sent from someone else's Touch ’n Go eWallet cannot be credited to you. Your date of birth decides whether an amg98 account can be opened at all. Play history feeds the bonus system, which is how we can tell whether a wagering requirement on a 215% welcome offer is already met without you writing in to ask.
We look at patterns rather than single bets. If a session runs much longer than your usual habit, amg98 may send an in-app reminder and offer a cooling-off period. That review uses play records only, never the content of your bank statements.
Deposits, withdrawals and bank records
We accept Touch ’n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer. For each of these, amg98 stores the transaction reference, amount, time and the account name shown by the provider. Full card and bank numbers are not retained on our side; the partner passes us a reference that lets both sides trace a payment if something goes wrong.
Withdrawal requests are checked against the name on your amg98 account. A mismatch is the commonest reason a cash-out pauses, and the usual fix is a fresh ID photo sent through live chat rather than a different bank account.
Cookies and what they remember
Cookies on amg98 do three jobs: keeping you signed in, remembering your language and currency choice, and measuring which pages load slowly on mobile data. Without the first one, you would need to log in again on every page you open.
We do not sell cookie data. Analytics cookies carry no name, ID number or wallet reference. You can clear or block cookies in your browser settings, though blocking the session cookie stops the amg98 login from working, and blocking everything may hide parts of the game lobby.
When amg98 passes information on
Game studios such as CQ9, Pragmatic Play, Evolution and PG Soft receive a session token, not your identity, when you launch a title. Payment providers get the minimum needed to move money. Identity checks may go to a verification vendor, and lawful requests from the authorities are answered as Malaysian law requires. Our staff can see account records, but access sits with the team handling your case.
Your mobile number does not go onto third-party marketing lists, and amg98 does not rent personal data to advertisers.
How long records stay on file
Closed accounts are not wiped straight away. amg98 keeps account and payment records for as long as the law requires after closure, because tax and anti-money-laundering rules need a traceable history. Verification images are deleted once a check is complete and the retention window has passed. Chat transcripts are held for a shorter period and used only for training and dispute handling.
Your rights over your own data
You can ask amg98 for a copy of what we hold, request corrections to your name, address or mobile number, ask us to close your account, or object to a specific use such as promotional messages. Requests run through live chat, and we may ask you to confirm your identity first so nobody else can pull your file.
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Start a live chat
Log in to your amg98 account and open a chat. The team is reachable 24 hours a day.
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State the request plainly
Ask for a copy, a correction, account closure or an opt-out from promotions.
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Confirm it is you
Answer the security questions or send the ID photo the agent asks for.
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Keep the written reply
We confirm in the same chat thread once the change has gone through.
Keeping your amg98 login secure
Your password and one-time codes are yours to protect. Use something you have not reused on another site, keep the amg98 app updated, and skip logging in over open public Wi-Fi at a kopitiam or the airport. If a phone is lost, change the password from another device and tell live chat so the old session can be ended.
Age checks before an account opens
amg98 is for players aged 18 and above. Date of birth is checked at sign-up and again during verification, and an account found to belong to a minor is closed with any balance returned through the original payment route. A parent who finds a young person using the site can ask live chat to freeze the account immediately.
If the wording here changes
When a rule, payment partner or legal requirement shifts, this page is updated and the new version replaces the old one. Material changes are announced in the amg98 account inbox before they take effect, so nobody is caught out halfway through a bonus. Continuing to play after an update means the revised policy applies to you.
Reaching the amg98 privacy team
Questions about this policy, a data request or a correction all go through 24/7 Live Chat, which leaves a written record you can refer back to. Say clearly that the query is about privacy so the agent routes it to the right desk. The help centre covers account, deposit and verification topics that people sometimes mistake for data issues.
Still unsure about something on this page? The help centre and live chat answer most data questions within minutes.
Open the help centreDone reading and ready to play instead? Head back to the amg98 home page to browse the lobby, or open an amg98 account and read the bonus terms before you claim anything.